Christmas 2024: LAST STANDARD CARRIAGE ORDERS FRIDAY 20TH DECEMBER, LAST NEXT DAY MONDAY 23RD DECEMBER
Free Delivery over £95 - This applies to orders delivered to the UK mainland only and excludes Highlands & Islands.
We aim to ship upon of receipt of an order, subject to stock availability.
Please note that orders over £95 will be sent by courier service. and you will need to provide an address where someone is present to receive the goods. The courier will email or text once they have received your parcel and advise their intended delivery time and date. You will be able to contact them to arrange any change, re-delivery or collection if required. If there is no attempt made to contact the courier the goods may be returned to us and we reserve the right to charge for the costs involved. Refunds can be made if a parcel is lost or returned by a courier. It can take several weeks for a courier to declare a parcel finally lost.
Delivery is charged at an estimate of cost, based on the total weight of the items in packaging, except for larger and bulky items when volume may take precedence. Stock levels are not shown on the website, but if an item is displayed on the web, that means we have at least one item in stock at the warehouse unless it is described as a special order item. An item may be unavailable if several customers place similar orders at the same time.
Knock on Wood is happy to ship worldwide. We prefer to use a tracked and insured service for international deliveries. Your order may be subject to delays and charges by customs on arrival in non-EU countries, for which you will be responsible
Please note the postal delivery to some EU countries takes longer than others - we have been startled at how long some deliveries can take to arrive in Greece, Italy, Spain, Slovenia, for example, when the Royal Mail website suggests delivery times in days, in reality they can sometimes take weeks.
Christmas deliveries can take longer than expected. Please check that an item is available if you need it in a hurry.