This privacy policy sets out how Knock On Wood uses and protects any information that you give Knock On Wood when you use this website.
Knock On Wood is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Knock On Wood may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from the 15th of January 2018.
What We Collect
We may collect the following information:
- Name and Title.
- Contact information including email address.
- Demographic information such as postcode, address, city and country
- Other information relevant to customer surveys and/or offers.
What We Do with the Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- Handling dispatch and delivery of goods.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
- We may use the information to customise the website according to your interests.
We use a third-party payment gateway to process payments on this website. This means we never store your credit or debit card details anywhere in our database. This information is collected by the payment processor and used for the purposes of processing your transaction.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How You Can Access or Correct Your Information
There are two ways you can access and manage your information:
You can access all the personally identifiable information that we collect online and maintain it by logging in using the email address and password that you set when you registered.
The second option is to contact us via telephone or email and we can make those changes for you. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How Do We Protect Your Information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.
Your personal information is contained in secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
How We Use Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline them if you prefer. This may prevent you from taking full advantage of the website.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Data Protection Act
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to info@knockonwood.co.uk
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible or write to us at the address below. We will promptly correct any information found to be incorrect.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
Knock on Wood
Unit 3 Carlton Park Industrial Estate, Saxmundham, Suffolk, IP17 2NL
Telephone 01728 598600
info@knockonwood.co.uk